My current job responsibilities include ensuring data quality for our Microsoft Project Server 2010 application. This means I get to bug and pester people to enter their data and enter it correctly. My co-workers jokingly call me the “Enforcer” and I get a kick out of giving some people a bit of a hard time when they don’t get their information in the system on time, consistent with our standard procedures.
My role puts me in a tough position sometimes because I have to continuously push on people I know are busy and who have other, more important responsibilities. People understand that I’m doing my job and I’m hounding them for a good reason.
Most of the people I deal with work in other locations in NY or Pennsylvania so I very rarely get to talk to people in person. I usually start with an email outlining what I need and if I don’t get a response I’ll use Microsoft Lync to instant message people and “hound” them.
If I was communicating face to face with people I would be doing it with a smile on my face. To take the edge off my electronic communications, I am always sure to include a smile with my message. Lync has a number of emoticons I can pick from but my favorites are the smiley and winking faces. My job could make me into a bad guy, but I’m hoping my communications style keeps me from being a nag.
Do smiles (icons or real ones) figure in your daily communications?