Did you miss my post from last week? I left for vacation 1.5 weeks ago and had actually written my post with the intention to hop on my blog and post it while I was out of town. Unfortunately things did not go according to plan.
We stayed at two different hotels while we were in Orlando. Both are part of the Choice Hotel line, which offers reasonably priced accommodations. We used the high speed internet the first day we were at the first hotel, but the internet was unavailable for the next 3 days. While I could have questioned hotel management, I chose not to so my teenagers wouldn’t have an excuse for rushing back to the hotel every day to get online and do what they do everyday at home. When we moved to our second hotel we discovered the “high speed internet” was so slow we couldn’t even connect in most cases. The speed never improved in the four days we were there. I chose not to complain for the same reasons.
It was nice to be free of the internet for almost a week. In an emergency I could have gone to McDonald’s or Burger King, both of which offer free WI-FI. The entire family was offline for most of the week and surprisingly my kids didn’t complain and we all managed to survive without it.
While we were in Orlando we went to Universal Studios and Islands of Adventure. I had purchased 2-day tickets online to save money. When we got to the park on the first day, I stopped and showed my paperwork to a Universal employee standing by the ticket windows to ask whether I needed to get in line. She told me I would need to exchange my papers for actual tickets. So we got in line and waited a 1/2 hour only to be told my printouts were my tickets and I hadn’t needed .
None of us were happy to hear this. My husband, decided it was unacceptable to lose the time just because an employee gave us incorrect instructions. He demanded to talk to a manager. In the end we walked away with Express Pass tickets that let us jump to the head of the line on two rides. The cost to buy an Express Pass which lets you move to the head of the line on all the rides starts at $20 per person per day. The recompense made to us was more than fair.
So while we had some bad customer service on our trip, in the end they turned into positive experiences.